CRM & Loyalty Manager - Drive Customer Engagement & Retention

Join Sedoso Inggil Pesona Kreasi as a CRM & Loyalty Manager and take the lead in shaping innovative customer relationship strategies and loyalty programs that drive long-term engagement and business growth. In this dynamic role, you will leverage data-driven insights to enhance customer satisfaction and retention in Surabaya.

As a CRM & Loyalty Manager, you will work closely with cross-functional teams to develop and implement strategies that align with the company's vision. You will use tools like Salesforce, HubSpot, and loyalty program platforms to manage customer interactions and track performance metrics. This is an exciting opportunity to grow your career in a company known for its creative and innovative approach to customer engagement.

📋 Tanggung Jawab Pekerjaan

• Develop and implement CRM strategies to improve customer engagement and retention.
• Design and manage loyalty programs to incentivize repeat business and customer loyalty.
• Analyze customer data using Salesforce and other CRM tools to identify trends and opportunities.
• Collaborate with marketing and sales teams to align CRM strategies with overall business goals.
• Monitor and report on key performance indicators (KPIs) related to customer satisfaction and loyalty.
• Stay updated with industry trends and best practices in CRM and loyalty program management.
• Train and mentor team members on the use of CRM tools and loyalty program platforms.
• Ensure compliance with data protection regulations and best practices.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in CRM and loyalty program management.
• Proven experience with Salesforce, HubSpot, or similar CRM platforms.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Certification in CRM or loyalty program management is a plus.
• Fluency in both English and Indonesian languages.

🛠️ Keahlian

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